We are keeping enhanced safety and hygiene measures and we are trying our best to have you safe with us!
We understand that the COVID-19 pandemic has a huge impact on your lives and business as well as ours. Our goal is to support you in the best possible way, which is why MyCastlehouse Team is constantly working to find solutions under the global and national directions that will help us keep your booking and your prepayment safe as possible during this difficult time.
Off course the safety and the well-being of our people, the staff and customers is our main priority. For that reason we keep on cleanning and disinfecting all areas, surfaces and of the property, in every check in/check out and between the arrivals we keep distance more than 72hours!
Always we follow the manufacturer’s instructions for all cleaning and disinfection products, using the most appropriate cleaning products (disinfectants, chlorines etc). If surfaces are dirty, they are cleaned using a detergent and water prior to disinfection. For disinfection, we are using products from the list of products with EPA-approved emerging viral pathogens claims, (maintained as Novel Coronavirus (COVID-19) Fighting Products.
https://www.americanchemistry.com/Novel-Coronavirus-Fighting-Products-List.pdf
https://www.echa.europa.eu/information-on-chemicals/active-substance-suppliers
Our cornerstone villa advantages are:
- exclusive usage of the space
- isolation
- cleaning effectiveness
Exclusive Usage of the Space
- Coming in contact with less people is an exclusive villa plus.
- No sharing of communal areas is guaranteed in villa environment.
- The villa is perfect for families with children who tend to explore the space with their hands.
- We offer a dedicated, reachable concierge service with local knowledge of the destination: pharmacies, hospitals, doctors.
- In our villa you have the chance to cook for yourself, in your private fully equipped space or book your chef as well.
- All our villas has private open areas and terraces and our private swimming pool with chlorion cleaned twice per week.
- MykonosMyCastleHouse Team have participated to all the appropriate state certification seminars Of knowledge and preparation against. covid-19
Cleaning Effectiveness
- Effective housekeeping practices are immediate and adjusted according to the needs and requests of guests (eco-friendly, hypoallergenic etc.).
- We offer hand antiseptics with hydro-alcoholic solution with the highest antimicrobial efficacy and ability to maintain skin health.
Isolation
- Daily health check of staff (body temperature/cough/other symptoms) is easy as villa staff members are few and we can effectively monitor their health, thus protecting our guests.
- All-inclusive experience in a private property means you don’t have to mingle with locals and the general population if you wish.
Cancelation Policy
MyCastlehouse has revised its cancellation policy according to most platform regulations and in compliance with restrictions implemented by governments and health authorities. Under our national directions,
- we already offer full refunds for guests traveling with us up until the 4th of April as per Greek business shut-down restriction.
- Αbout bookings made early, with prepayment non refundable for the period of June, July and August 2020 your booking remains till now, under the cancellation policy as you have booked, non-refundable.
*About the non-refundable bookings of June, July and August 2020, if strict measures of the governments of the country of origin or of Greece is still existing, We will avoid refund of advance payment /prepayment.
We suggest a voucher (coupon) that you will issue, for future use within 18months, of value equal to or greater than the amount paid by the visitor at your discretion,
- As it concerns bookings made after Monday, April 6, 2020. Your reservation does not fall under a recognized extenuating circumstance policy and is not qualify for a penalty-free cancellation. Therefore, your booking remains under the cancellation policy as you have booked, non-refundable.
However, as a gesture of goodwill under the current situation, we decided to offer you the freedom of re-booking at any time this summer or next year.
Our willingness is to minimize cancellations under Higher Violence.